We respect your right to control your personal data. You may request deletion of your data at any time.
How to Request Data Deletion
Send an email to [email protected] with the subject line "Data Deletion Request" and include:
- Your full name
- The email address or phone number associated with your account
- The business name (if applicable)
- The Facebook Page name (if you communicated via Messenger)
- The Instagram account (if you communicated via Instagram DM)
What We Will Delete
- Your client profile and account information
- Conversation history across all messaging channels
- Booking preferences and notes
- Photos and uploaded documents
- Rewards and loyalty points
What We May Retain
Certain data may be retained as required by law:
- Payment and financial records with PII stripped (7 years for tax compliance)
- Signed contracts with signer information anonymized (7 years for dispute resolution)
- Data necessary to resolve ongoing disputes or chargebacks
Processing Time
We will acknowledge your deletion request within 5 business days and complete the anonymization/deletion within 30 days. Our backup systems rotate on a 30-day cycle, so your data will be purged from all backups within 30 days of processing.
Contact
Slate — Data Privacy
Email: [email protected]